What MATRIX Is

MLB MATRIX brings your key marketing and communication tools into one place so you can stay organized, respond faster, and keep opportunities from slipping through the cracks.

Instead of jumping between platforms, everything connects.

That means less manual work and more control over your business.

What It Helps You Do

Stay connected with customers in one place. MATRIX will combine your social media messaging, email, and review management so you can manage conversations without bouncing between systems.

You will be able to send text messages, emails, and scheduled follow-ups automatically through built-in drip campaigns.

Respond Faster and Win More Jobs

Speed matters. The faster you respond, the more likely you are to book the job.

MATRIX helps you track leads clearly and respond quickly so you can stay ahead of competitors.

Connect directly to ServiceMinder

Everything ties into ServiceMinder so your leads, jobs, and customer data stay aligned.

Why This Matters

Right now, the biggest gaps we see across the system are slow follow-up, missed opportunities, disconnected tools, and limited visibility into what is working. MATRIX is designed to fix that by increasing lead conversion, improving response time, helping you stay organized, and turning more opportunities into revenue.

What to Expect Next

We will be starting onboarding soon. You will receive:

- Step-by-step setup guidance

- Training Sessions

- Clear instructions on what to use and when

- Ongoing support as you get up and running